FAQ
Q: Do I need to create an account to place an order? A: Yes, you need to apply for a wholesale account here to access pricing and place orders.
Q: What is the minimum order amount? A: The opening order minimum is $300 (total) and re-orders must be $150 (total).
Q: What is the minimum back-order amount? A: Back orders must be a minimum of $100 to ship. Back orders under the minimum shipping requirement or older than 90 days will be cancelled.
Q: What payment methods do you accept?
A: We accept all major credit cards and do not process payment until fulfillment. *We don’t capture payment on this website; a BBTB associate will reach out for credit card details if needed.
Q: Can I cancel or modify my order after placing it?
A: Orders can be modified or canceled prior to fulfillment by contacting us here.
Q: What is your shipping policy?
A: You can find our shipping policy here.
Q: What is your return/refund policy?
A: You can find our refund policy here.
Q: Can I sell your products online?
A: Retailers may sell our products in their brick-and-mortar locations and on their associated store’s website.
Q: Can I sell your products through 3rd party platforms?
A: Selling our products through 3rd party platforms is strictly prohibited unless expressly approved by BBTB prior to 1/1/2024. *These sites include but are not limited to Maisonette, Etsy and Amazon.
Q: Can I request a sample?
A: Samples can be purchased at full MSRP (freight charges apply). The sample item cost can be credited towards a submitted wholesale order meeting the minimum requirement. You may request a sample here.
Q: Do you have international distribution?
A: Bunnies By The Bay is proud to partner with many fine international distributors and retail locations. You may find contact information here.