FAQ

Getting Started

Retailers must provide:
• Verifiable resale ID number/tax ID.
• Verifiable physical store address.
• Complete credit card information and associated billing address.

Payment
We accept Visa, Mastercard, Discover and American Express; we will not charge cards on file until the time of fulfillment or invoice due date. An initial order will be shipped once all new account information has been verified and approved. Opening order minimum requirement is $200, re-orders must be at least $100 to ship.

Terms are available when:
• Non-profit organizations provide verifiable tax ID.
• Retailers provide verifiable, multiple doors/ship-to locations.
• An initial order is processed with a credit card on file, retailers may choose to “pay later” with Net 60 terms. Invoices will be paid/processed according to the due date provided.

Backorders
Unavailable items will be automatically backordered and held open unless otherwise specified by the retailer. Backorders under the minimum shipping requirement of $100 or older than 90 days (without prior communication/approval) will be cancelled.

Shipping
Our default shipping method is FedEx Ground, we can accommodate other carriers when necessary and expedited shipping is available at an additional charge. We ship to business addresses only unless previous communication/approval has been received/granted. Bunnies By The Bay is not responsible for missing/damaged products delivered to personal addresses.

Returns/Damaged Items
• Damaged, defective, or incorrect items
Within 5 days of receipt, please email customerservice@bunniesbythebay.com or call 833-251-1266 and we will gladly issue a complimentary return label. Credit will be applied once items are received at our warehouse.
• Unwanted items without damage or defect
Within 30 days of receipt, you are welcome to return unwanted items without damage or defect. Please email customerservice@bunniesbythebay.com or call 833-251-1266 to alert our team that you will be returning unwanted items. Credit will be applied once items are received at our warehouse in their original packaging with hang tags attached.

Please ship returning items to:
Bunnies By The Bay
Atten: Customer Service
3115 V Place
Anacortes, WA 98221

How to Sell Bunnies By The Bay
Once approved, retailers may sell at or above MSRP products offered by Bunnies By The Bay. Once approved, retailers may sell product via these distribution channels:
• At the retailer’s brick and mortar location.
• Via the retailer's website and only in terms and policies consistent with in-store sales. (Selling by etsy, auction or co-op site is prohibited, unless expressly granted permission in writing via Bunnies By The Bay before 1/1/2024.)

Prices and styles are subject to change without notice and the right to sell Bunnies By The Bay may be revoked at any time. Product line is only available directly through Bunnies By The Bay or an approved representative. All advertising/photography of products including the name "Bunnies By The Bay" must be approved.

Selling on Amazon.com, Amazon.CA and Amazon Marketplace is strictly prohibited.