Return Policy

At Bunnies By The Bay, we strive to provide high-quality products and excellent service to our partners. Please review our return policy below:

Eligibility for Returns

• Returns are accepted only if reported within 5 business days of the receipt date.
• Items must be unused, in their original packaging, and in resalable condition with hangtags intact.
• Customized or special-order products are non-returnable.
• Defective, damaged or incorrect items may be eligible for replacement or credit upon verification.

Return Process

1. Request Authorization – Contact us at 1-833-251-1266 (option 2) to speak with a customer service representative.
2. Package Items Securely – Include a copy of your invoice in the return shipment.
3. Shipping & Fees – Return shipping is the responsibility of the customer unless the item was defective, damaged or incorrect. Returns should be shipped to:

Bunnies By The Bay, Inc.

Attn: Wholesale Customer Service

3115 V Place

Anacortes, WA 98221

4. Inspection & Refunds – Once received, items will be inspected. Approved returns will be processed for a refund or credit within 5 business days.

Exchanges

If you wish to exchange an item, please indicate this when speaking with a customer service representative. Exchanges will be processed based on stock availability and return eligibility.

Final Sale Items

Certain items, including sale, discontinued, or custom-made products, are non-returnable.

For further assistance, please ring 1-833-251-1266 (option 2).